If I took my working car in to have a GPS update installed, and they returned a nonfunctional car, I would make them replace it because they returned it in worse shape than was delivered. The LeapStart 3D was given to us as a gift in December 2019, so I realized it's no longer under warranty for something that I did, however, it was working with the four books prior to speaking with your team. No where does it state on the website, nor was I told upon contacting technical support, that the attempts to get it connected to the LeapStart Connect App would wipe the device of all data. The issue that I'm having now is that my old device that was working with four books prior to speaking with customer support, no longer works with those four books.

I was told you would replace the new device. We purchased the new device, the LeapStart Preschool Success, however had the exact same error. To make a long story short, I had to contact technical support because it wouldn't connect, and ultimately I had to purchase a new device. I had a working LeapStart 3D and wanted to put more books on it. The system is geared toward kids aged 4 to 8 and parents who feel guilty for not reading to their kids enough (that would be me).I am very unhappy with your LeapStart products and your customer support team. Leapfrog says the Tag Reading System will launch with an 18-volume library of children's classic books, activity books and activity cards from such publishers HarperCollins, Penguin, Simon & Schuster, Scholastic and others to 'showcase beloved characters such as Fancy Nancy, Walter the Farting Dog, Olivia and Miss Spider.' (I'd say something snarky about the audio coming to life in Walter the Farting Dog, but it's too early in the week to stoop to such juvenile levels).Īs I said, the electronic component of the system will retail for $50, while Tag Books and Activity Boards will carry an MSRP of $13.99 each. With 16 MB of onboard flash memory, the Tag reader can hold up to five books at a time.' Using the PC- and Mac-compatible LeapFrog Connect Application, parents can download audio for each book in the Tag library, then manage content the way they manage MP3 or digital camera files. The pocket-sized Tag platform 'reads' by using a small, sophisticated infrared camera that works as an imaging system to recognize letters, words and symbols printed on the page. By simply touching the highly responsive Tag reader anywhere on any page of a Tag book, children can bring their favorite stories to life. 'The Tag handheld works with Tag-enabled books to create an independent and interactive reading experience for children.

The press release describes the product this way:

Leapfrog connect home page